Lifetime Validity Expiry & Forced Recharge Irks Vodafone, Airtel & Idea Users

Expiry of lifetime validity

Telecom companies like Vodafone, Airtel & Idea have decided to not honour the commitment regarding lifetime validity of the sim cards.

Instead, they have sent sms messages to all customers that they should do a monthly recharge of a minimum Rs. 35.

All three telecom companies have threatened that if the recharge is not done, the outgoing calls will be barred.

A typical sms sent by Vodafone, Airtel and Idea reads as follows:

Pack validity for Airtel no 8826844784 will expire on 22-Nov-18 & outgoing services will stop. Recharge with RC35 or more for continued services.Dial*121*51#.

Recharge plans

There are three recharge plans available at the lowest slab.

RC35 plan

The first is the RC35 plan under which the customer can recharge his mobile phone with Rs. 35.

The validity of the plan is 28 days.

The plan gives customers talk time of Rs 26 and 100MB of 2G/3G/4G data.

All outgoing calls (local and STD) will be charged as per the base tariff.

As regards the base tariff, Airtel, Vodafone and Idea Cellular charge from 1 paisa per second to 60 paise per minute, depending on the circle.

Tata Docomo charges a flat 2.5 paise per second.

RC65 plan

Under the Rs 65 recharge plan, customers can avail of talk time of Rs 55.

Outgoing calls are charged at 1 paisa per second.

The plan offers 200MB of 2G/3G/4G data.

RC95 plan

Under The Rs 95, customers get talk time of Rs 95 with 500MB of data.

Outgoing calls are charged at 30 paise per minute.

Customers are upset, file complaints

As expected, the decision by Vodafone, Airtel & Idea to expire the lifetime validity of their plans and to insist on a monthly recharge plan have upset users.

A large number of complaints have been filed in the consumercomplaintscourt.com.

A customer named Mohanty voiced his frustration as follows:

I am also getting same message “Pack validity for Airtel no …………… will expire on 28-Nov-18 & outgoing services will stop. Recharge with RC35 or more for continued services. Dial*121*51#

I have been using this airtel number since more than 10 years. As a privileged customer of Airtel, company should have some goodwill with customer. I didn’t imagine that company will go down to such a low level. This is cheating and TRAI should take necessary steps. I have to change to Jio some other providers since I need to keep this number.

Customers also took to twitter to voice their grievances and file complaints.

Airtel clarified as follows:

Vodafone users were also annoyed about the decision by Vodafone to terminate the lifetime validity plan.

Yes! its true. I talked to Vodafone customer care regarding this message. Vodafone wants to earn Rs. 1 per day from billions of indian Vodafone subscribers. idea, airtel, Vodafone becomes billionare everyday! just switch with mnp to bsnl. on bsnl recharge rs. 36 and get 6 months validity,” a customer said.

Same SMS to me. They don’t even give us time. They stop the service the same day. Imagine if I have to make emergency call – now I can’t make any calls?
Time to punish Vodafone by porting to some other company.
To hell with you Vodafone,
” Anand said.

Vodafone clarified the situation as follows:

Both new and existing Vodafone customers will have service validity instead of lifetime validity. Please recharge with a pack that has validity of 28 days and above. Please visit shop.vodafone.in for more information on recharge packs. – Faraz

Lifetime Validity Expiry

One Reply to “Lifetime Validity Expiry & Forced Recharge Irks Vodafone, Airtel & Idea Users”

  1. TRAI is useless and not help customers because they dont get commission from customer but they get money from network operators.
    It is only eye wash from govt.
    we can not relay on TRAI .
    All telephone operators are making the same rule and strategy.
    Eventhough we no need calls for particular month, we have to compulsorily recharge minimum.

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